Henson Protect
Demo Overview
Example of Connectwise Support 24/7/365
Specialized team that will be monitoring and staying ahead of any inconvenience that can occur in your environment.
MSP Team can solve problems on their own to remain the availability of the infrastructure to avoid downtimes. We will work proactively to prevent any issue that can encounter.
If the Customer doesn’t have time to implement a security policy or has problems with port access, they can just contact our team to solve this problem
Quick Overview of Connectwise
RMM Setup, a non-invasive app that makes the connection between Henson Group and the customer.
CPU and Memory Usage
Detailed Demo of Autotask
Autotask Internal Use
-
How the tickets show up on our system.
-
MSP Team follow-up and actions done on tickets.
-
Internal SLA measurement for customer response.
-
Microsoft Premier Support if the problem is out of scope.
Ethical hacking for ticketing purposes
-
Run script to increase CPU performance.
-
Run script to increase memory usage.
Show alerts
This is the specific monitor or event that creates the ticket alert – Start and Stop Computer
Once the ticket is On, Continuum will call our team to let us acknowledge of the ticket that was created and to see if we need help solving it.
Windows Server
Start and Stop Windows Services/ Volume Shadow Copy is backup service on the WS
SQL Server
Monitor Example
Exchange Server
Monitor Example
Active Directory Domain
Monitor Example
Admin Center of Veeam for MSP team
Monitor Example
