What is Intelligent Managed Services?
Data Driven Monitoring and Reporting of your cloud environments so you know what is happening with spend, resources, and security in your Microsoft Cloud Services.
Our Advanced Tier Services
Intelligent Azure Application Monitoring Service
Ensure optimal application performance through our Application Performance Monitoring service that tracks the performance of your applications. Includes comprehensive performance monitoring and AI/ML driven alerts when performance is suboptimal.
Intelligent Advanced Security Threat Detection and Response
Improve your Azure Security monitoring through the deployment of Azure’s Native SIEM tool that can monitor all Azure services including Platform Services such as Azure SQL and Application Services.
Monthly Report
Monthly, we provide a report on your Azure Environment including inventory, costs, recommendations, network diagrams, and full configuration details, enabling you to make decisions on optimizing your environment.
24/7/365 Support
When something goes wrong, you want it resolved quickly and efficiently. Our support team has the experience to quickly resolve issues, and our Microsoft Premier Agreement ensures we provide the very best support .
Easy Self-Service
Our management portal provides details on-demand regarding costs, inventory, and improvement recommendations.
What You Get
Cloud Support
What You Get
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Break Fix Support
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Azure Service Monitoring
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Virtual Machine Management
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Security Management
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Backup Management
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Disaster Recovery Management
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Monthly Service Review
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Quarterly Cloud Optimization Assessment
Advisory
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Monthly Service Report
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Quarterly Architecture Review
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Cloud Strategy Advisory Services
Support Management
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Availability Management
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Backup and Restoration (Servers and DB)
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Problem Management
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Incident Management
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Network Management
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Storage and Archive Management
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Disaster Recovery Support
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Event Management
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Operating System Patch Management
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Request Fulfillment
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Service Level Management
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Cloud Infrastructure Monitoring
Advanced Support
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Application Performance Monitoring
Intelligent Azure
The Henson Group’s Intelligent Azure Managed Services strives to deliver best in class support using data driven decisions and recommendations for our clients ensuring business success in Azure.
Intelligent Modern Work
The Henson Group’s Intelligent Modern Workplace Managed Services strives to deliver best in class support using data driven decisions and recommendations for our clients ensuring business success with M365/O365.
What You Get
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Managing all user additions and changes
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Maintain your Azure AD Connect
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Ensure MFA is enforced in your M365/O365 environment
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Manage Exchange Online
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Manage Microsoft Teams
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Manage SharePoint Online
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Modern Workplace Security and Data Loss Prevention
Intelligent Help Desk
Our Help Desk Services provide support for your end users’ Windows, MacOS, and standard business applications. Our level 1 through level 2-trained support techs are equipped to resolve any endpoint, networking, security, or BDR issue thrown our way. The team holds 24+ distinct certifications, including the most essential IT certifications from Microsoft, CompTIA, Cisco, VMware, Linux, Oracle, and Amazon.
What You Get
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24x7 End User Support for common user issues
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Support for laptops, desktops, and workstations running Windows or MacOS including patching and image management
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Hardware troubleshooting including device issues or performance problems
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Assistance with running common Microsoft and Adobe cloud applications
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Network connectivity support for office and remote users connecting to the Internet
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Stay in Touch
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Our Help Desk Services provide support for your end users’ Windows, MacOS, and standard business applications. Our level 1 through level 2-trained support techs are equipped to resolve any endpoint, networking, security, or BDR issue thrown our way.
Intelligent
Help Desk
A plan for our customers who want to focus on running their business instead of supporting Microsoft 365 products. It offers 24x7 support for all Modern Workplace Products.
Intelligent
Modern Workplace
Our Core Services
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Managed Services for Azure, M365, Premier Support & End Users
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