Director, IT Operations Copy

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Type of Job

Full Time

Published Date

March 31, 2020, 9:00:00 PM

About the job

Henson Group's Cloud Operations and Innovation team builds and operates our data-centers. The Operations Engineering team delivers services, applications, and automation supporting data-center planning, construction, and operation. We own a large portfolio of services, including workflows that enable predicable, lowest cost data-center construction, telemetry systems that drive high availability and optimized energy usage, and task and performance management applications that help our operation run as efficiently as possible.

Our team is building an IT Operations, Infrastructure & Engineering program to drive world class security, sustainability and resilience of our global data-center industrial infrastructure. We are looking for a Director, IT Operations to partner with and assist us on this journey. This Director will be a valued member of the IT Operations, Infrastructure & Engineering Leadership Team. Responsible for building out the team and driving the team’s strategy and development.

The ideal candidate will have the ability to think strategically at a global level and effectively develop key processes, procedures and communications that facilitate cross-functional implementation of an IT Operations department. Be adept at handling multiple high-priority, time-sensitive situations and provide management push-back where appropriate. Be an experienced and motivated IT leader with broad background in IT, operations, infrastructure, incident response, and risk management who can build and lead a dynamic global team with a demonstrated track record of developing strong relationships, collaborating across teams, developing their staff, coordinating multiple timelines, and managing complex, cross-discipline projects.

Lead CO+I Engineering’s IT Operations team.
Develop a strategic road-map that ensures IT supports Engineering and the broader CO+I division.
Recruit, manage, and retain high-performing team of managers and technical talent to evolve and grow IT Operations’ capabilities.
Partner cross-functionally within CO+I and across Microsoft to establish and continually improve IT Operations for Microsoft Data-centers.
Continuously implement process improvements to simplify and improve portfolio.
Develop reporting program to create metrics demonstrating continuous improvement, reliability and availability of systems that are relied upon globally at Microsoft data-centers.
IT infrastructure and systems for CO+I Engineering. Same comment as on prior page
Oversee Operations’ engineering and support.


  • BS/BA or higher in a related field or 8+ years’ work experience in technology industry.

  • 5+ years in an IT, Technology or Infrastructure management, or related role.

  • Strong understanding of IT Operations and Infrastructure and with the needs of? internal customers.

  • Experience managing diverse global teams, budgets, and schedules.

  • Ability to function independently with minimal guidance while being a team player able to effectively manage a demanding workload across geographic and organizational boundaries.

  • Deep understanding of ITIL, IT operations, development, and adherence to controls.

  • Ability to develop strategy and roadmaps and ensure the team delivers its goals.

  • Develop, manage, deploy and monitor compliance with policy.

  • Strong understanding of enterprise cloud solutions, 3rd party solutions, and how the two intersect to deliver a high performing IT platform to our internal customers.

Preferred, not required:

  • Comfortable working in a highly matrixed enterprise environment.

  • Driving action through influence.

  • History of driving and incentivizing cross-organizational action.

  • Experience developing reporting models for performance against deliverables, operations, controls.

  • Outstanding communication skills with the ability to clearly articulate complex issues.

  • Ability to deal with ambiguity and agility to learn new skill sets while delivering.

  • Ability to cultivate and manage a diverse team?


  • Competitive pay/bonuses

  • UNLIMITED Vacation/PTO

  • Health Insurance

  • Dental Insurance

  • Vision Insurance

  • Matching 401k

  • Short/long term disability

  • Life Insurance

  • Paid maternity & parental leave,

  • Dependent care spending accounts

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