Discover Premier+ Support

As part of our commitment to delivering exceptional service, we're excited to offer our Premier+ Support Plan to all our Cloud Solution Provider (CSP) customers. Our Premier+ Plan is designed to provide you with comprehensive support, ensuring you have the assistance you need for your CSP products and services.
 

• Comprehensive Support: As a valued CSP customer, you can count on us for dedicated support tailored to your needs.

• Invest in Excellence: While we partner with leading providers like Microsoft and Ingram to bring you this service, access to this high-level support incurs costs that are part of our Premier+ Plan.

• Flexible Options: For those who prefer, we offer a Per Incident Support model. This pay-as-you-go option is available to ensure you always have access to support when you need it, particularly suited for our smaller customers with annual spending below $1,000.

 
For Existing Customers Transitioning to Premier+

Enhancing Your Support Experience

We value our ongoing relationship with you and are here to discuss the continued benefits of the Premier+ Support Plan. This plan is crucial in providing you with uninterrupted, high-quality support for your CSP products and services.
 

• Valued Partnership: Our aim is to reinforce the importance of our Premier+ Support, especially in comparison to alternative services that might come at a higher cost.

• Transition Guidance: As we move beyond May 1st, 2024, maintaining free access to Premier+ will not be possible.  We're here to assist you in understanding this transition and ensuring your records are updated accordingly.

 
For Managed Services Customers

Premier+ Included in Managed Services

As a Managed Services customer, you'll be pleased to know that Premier+ Support is an integral part of your plan, emphasizing the comprehensive value we aim to provide.
 

• Seamless Support: Your Managed Services plan automatically includes Premier+ Support, ensuring you have access to top-tier assistance as part of our promise to you.
   

For Non-Premier+ CSP Customers

Accessing Support with Flexibility

Not subscribed to Premier+? No worries! You're still covered with our Per Incident Support plan.
 

• Immediate Assistance: Should you require support, simply contact us at stdsupport@hensongroup.com. We'll promptly address your concerns and, if necessary, discuss the option of escalating your issue to Microsoft for a specialized resolution, subject to a $500 fee.

• Stay Informed: If attempting to access Premier+ Support and we don't have you on record, an automatic response will guide you on how to update your subscription status or get in touch for further assistance.